Your shopping cart is empty!
Please follow return instructions for Return Merchandise Authorization Number.
(Log into your account to start return process.)
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 15 days from the date of order delivery confirmation . Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 15 days from the date of delivery confirmation. We track all products shipped and keep delivery confirmation information on file for each order.
It is your responsibility to return the item within 15 days for receipt in its original condition with the original packaging, box, and any instructions or papers that were sent with the item.
Once the item has been received, inspected, and deemed to be in original condition we will start the return process. You can expect to receive a refund in approximately 15 days. The refund will be the amount of the item returned excluding shipping and handling. Monies for refunds are applied to the original form of payment.
We suggest that returns be sent via USPS Priority, UPS or FedEx with delivery confirmation to ensure the package is received by Monogram Avenue. We are not responsible for items lost or damaged during shipping.
Return Policy for Clothing and Personalized Items
All personalized clothing, custom clothing or other personalized items are non-returnable. Please be sure to check your order carefully prior to submitting the order to our system. Orders can not be changed once order processing and production have begun.
There are NO returns for personalized items. If you receive a personalized item that is defective we will replace that item at no cost to you. The item will be replaced with the exact same personalization. Any personalization different from the original will be charged as a new item.
Returns for non-personalized clothing items
Returned non-personalized clothing items must e returned unwashed, unworn, and in original packaging with tags attached.
No refunds will be given past the 15 day return policy. Items being returned must be returned to us within 15 days. No Exceptions, please.
Return Policy for Sale & Clearance Items
Because we are a specialized online boutique please note that sale and clearance items can not be returned. No exceptions, please. Undergarments, swimwear, personalized items, clearance items and seasonal items are FINAL SALES. Sorry, no exceptions.
Exchanges are treated as returns. You may return your item (per stated policies) to us within 15 days of receipt with original tags in tact. Please follow return instructions for Return Merchandise Authorization Number.
Products may ship in multiple packages.
Monogram Avenue ships via USPS, UPS, and FedEx. We do not ship internationally or to P.O. Boxes.
Shipping Delays, Lost/Stolen Packages & Shipping Insurance
Monogram Avenue is not responsible for packages once they have been delivered to shipping carrier. Once items have been released to shipping carrier, Monogram Avenue cannot be held responsible for shipment delays, lost or stolen packages, or packages shipped to incorrect addresses. Insurance is available upon request for all packages and in most cases is automatically included. For packages retailing $200 or more, insurance is required and you will be contacted regarding additional purchase of insurance. If your package is damaged during transit, please contact carrier for instructions regarding damaged packages.